Privacy Policy

Effective Date: October 1st, 2024

Sonoma Restorations, LLC ("We", "Us", or "Our") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or engage with us through marketing and advertising channels.

By using our website or services, you consent to the data practices described in this policy.

1. Information We Collect

We collect several types of information to provide, improve, and personalize our services.

1.1 Personal Information

You may provide us with personal information in various interactions, including when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact customer service

The information we collect may include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed via third-party payment processors)
  • Order history

1.2 Automatically Collected Information

We collect certain information automatically when you visit our website through the use of tracking technologies such as cookies, web beacons, and pixels. The information collected may include:

  • IP address
  • Browser type and version
  • Device identifiers
  • Time spent on our website and the pages viewed
  • Referring/exit URLs

We use this information to improve the functionality of our website, understand customer behavior, and enhance user experience.

1.3 Cookies and Similar Technologies

We use cookies and similar technologies to track the activity on our website and store certain information. Cookies are small data files placed on your device that allow us to remember your preferences, enhance your shopping experience, and provide analytics. You can set your browser to refuse cookies, but some features of the website may not function properly.

Third-party service providers may also use cookies, pixels, and other tracking technologies to provide targeted advertisements and personalized marketing content based on your online activity.

2. How We Use Your Information

We use your personal information for various business purposes, including:

  • Order Processing: To process and fulfill your orders, including handling payments, shipping, and delivery.
  • Customer Communication: To communicate with you regarding your orders, respond to inquiries, provide customer support, and send updates.
  • Personalization: To customize your experience on our website, recommend products, and provide content relevant to your preferences.
  • Marketing and Promotions: To send promotional materials, newsletters, and advertisements based on your preferences. You can opt out of marketing communications at any time.
  • Analytics: To analyze user behavior and website performance using third-party analytics tools to improve our services.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing of Information

We do not sell your personal information. However, we may share your information with trusted third parties under the following circumstances:

3.1 Service Providers

We work with third-party service providers to perform various functions necessary for our operations. These service providers may handle or process personal information as part of their services, including:

  • Payment Processors: For processing secure payments (e.g., credit card transactions).
  • Shipping Providers: For product delivery and logistics.
  • Analytics Providers: To analyze website traffic and user behavior.
  • Marketing Platforms: For sending promotional emails and advertisements.
  • Customer Support Tools: For managing inquiries and customer service interactions.

These providers only receive the information necessary to perform their services and are contractually obligated to maintain the confidentiality and security of your personal data.

3.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal requests from government authorities, including subpoenas, court orders, or other legal processes.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of such an event and ensure that your data continues to be protected under the new entity.

4. Your Privacy Rights

We extend the privacy rights under the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR) to all of our customers, regardless of their location. These rights include:

  • Right to Access: You may request information about the personal data we have collected about you and how it is used.
  • Right to Rectification: You may request correction of inaccurate or incomplete data we hold about you.
  • Right to Deletion: You may request that we delete your personal data, subject to certain exceptions.
  • Right to Restrict Processing: You may request restrictions on how we process your personal data.
  • Right to Object to Processing: You may object to the processing of your personal data for specific purposes, such as marketing.
  • Right to Data Portability: You may request a copy of your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us at [contact@sonomarestorations.com]. We will respond to your request within 30 days as required by applicable law.

5. Marketing Communications

With your consent, we may send you marketing emails, newsletters, or promotions. You can opt-out of receiving these communications by clicking the "unsubscribe" link in any email or by contacting us directly.

6. Data Security

We take the security of your personal information seriously and implement appropriate physical, technical, and administrative safeguards to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child, we will delete it as soon as possible. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites, products, or services that are not controlled by Sonoma Restorations. This Privacy Policy does not apply to those third-party sites. We encourage you to read the privacy policies of any linked sites before sharing your personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." By continuing to use our website or services after the changes are made, you agree to the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:

Sonoma Restorations, LLC
Email: support@sonomarestorations.com