Frequently Asked Questions
We primarily build with reclaimed materials sourced from wineries, distilleries, and ranches—including wood, glass, cork, and steel. When necessary for strength, consistency, or safety, we combine these reclaimed elements with new materials. This balance is at the heart of true upcycling: preserving character while ensuring long-lasting quality.
Yes—every piece is handcrafted by skilled artisans in small workshops across the U.S. Our design, customer service, and operations teams are based in Sonoma County, California.
Most orders are built within 5–20 business days, depending on the product’s complexity (details are listed on each product page). Once shipped, transit typically takes 3–7 business days based on your location.
We don’t create one-off custom builds, but our standardized designs ensure consistent quality and safety. Because we work with reclaimed materials, every piece still has its own unique character—no two are ever exactly alike.
At this time, we ship within the U.S. only, and white-glove delivery isn’t yet available. We’re exploring expanded options for the future and appreciate your understanding.
We offer free ground shipping on orders over $199. Expedited shipping is also available for an additional fee. Delivery estimates and upgrade options are shown at checkout based on your location and the items in your order.
You have 60 days from your order date to request a return. For returns due to buyer’s remorse, the buyer is responsible for return shipping costs. Please review our full Return Policy for complete details.
Yes. If something isn’t right, we’ll make it right. Our Quality Guarantee includes a 5-year warranty on indoor products and a 1-year warranty on outdoor products. For full details, please refer to our complete Warranty Policy.
If your order arrives damaged, please contact us within 5 days of delivery. Be sure to photograph both the packaging and the item itself, then reach out to us right away. We’ll take care of the replacement process and manage the claim with the carrier on your behalf.
Dust regularly with a soft, dry cloth, and avoid harsh cleaners, excess moisture, or prolonged direct sunlight. Each product includes specific care details—such as recommended oils and maintenance steps—on its individual product page.
Yes. Sustainability is at the core of what we do. By upcycling materials, we extend their useful life, reduce waste, and minimize environmental impact. We also reinvest in local communities and support environmental organizations through ongoing commitments.
In 2025, our practices earned us a top sustainability score from the National Wildlife Federation (NWF) and the Sustainable Furnishings Council (SFC).
Absolutely. We purchase expired barrels, bottles, corks, reclaimed wood, and other materials from wineries, distilleries, ranches, and similar operations. We also collaborate with select partners on co-branded and affiliate-based programs.
If you’re interested in featuring our products in your tasting room or lobby, contact us to explore placement opportunities.
We accept VISA, MasterCard, Discover, Shopify Pay, Apple Pay, and Google Pay. We also offer payment plans via Affirm.